When you register and book a place on one of our courses you are consenting to the terms and conditions laid out in this policy.
Learning Guarantee
In the unlikely event that you should ever feel that you didn’t learn everything as described in any of our course listings, you are welcome to come and retake the course again for free – any time within the following six months of your original booking date. Just as long as you inform us within 48 hours of taking your course. With Platform your learning is always guaranteed.
Securing your place
To secure your place on a course you must pay the full amount before the course start date. For company bookings we offer invoiced 30 days payment terms as standard on all subsequent bookings following an initial booking. Your payment can be made online by credit card or by bank transfer (BACS) payable invoice.
Payment
We accept payment by bank transfer (BACS) and credit/debit card. We also accept cheque payment subject to a £20 administration charge. Platform Training reserves the right to change our prices without notice. We may also offer promotional discounts on certain courses or on all courses for a specific period of time. Such price changes or promotional discounts will not affect any training, course or courses that you have already paid for, or have been invoiced for.
Transfers
Bookings for our scheduled classroom and online courses may be transferred up to 7 working days before the course start date. If you are unable to attend a course you may transfer to any other scheduled date (subject to availability) within 12 months of your original booking. You must notify us in writing no less than 7 working days before the start of your course if you wish to transfer your booking. Bookings made less than 7 working days before a course start date are non-transferrable.
Private bookings, including one-to-one, on-site and bespoke training, can be rescheduled up to 10 working days before the start date. You must notify us in writing if you wish to reschedule your one-to-one, on-site or bespoke training. In the event of an on-site training date transfer, any additional on-site charges on the original invoice must be paid again in full. This is to cover the rebooking of the trainer’s travel to your location, etc. Private bookings made less than 10 working days before the training start date are non-transferrable.
Local authority funded training courses are non-transferable.
Cancellations
You must notify us in writing if you wish to cancel your course booking. Your course booking is not to be deemed cancelled until Platform Training confirms it has received your written cancellation request.
There are no charges applied for cancelling a course provided your written cancellation is received at least 10 working days before the scheduled course start date.
If a written cancellation request is received less than 10 working days before the scheduled course start date, you will be liable for the full cost of the course.
If you are unable to attend the course yourself, we will allow a colleague to attend in your place. There is no charge for such delegate substitution but we do require that you please notify us of the delegate’s details before the course start date.
It is not possible to refund any cancellation made less than 10 working days prior to the course start date.
The above cancellation policy does not apply to local authority funded training courses. Any deposit paid to secure a place on a local authority funded training course will only be refunded on completion of the course.
Force Majeure
Should any unforeseeable acts or events which are beyond our control (“Force Majeure Events”) occur Platform Training reserve the right to cancel a course at any time. Under such circumstances we will reschedule your booking to a time convenient to you or provide you with a full refund. Compensation including any accommodation or travel expenses will not be payable and we accept no liability for loss of profit.
Non-attendance of courses
Please be aware that if you do miss any sessions, these cannot be transferred to another course.
Course materials
We provide course materials for all of our courses. We kindly request that you do not duplicate or distribute any of the course materials you receive from us as they are subject to copyright. Included course notes cover key subject areas for later reference, they do not provide a complete transcript of the delivered course.
Email communications
When you book training with us we will send training related correspondence to the email address that you provide. This includes booking confirmation, course joining instructions, course certificate, post training support, news and information. We will not share your details with any third party and you can unsubscribe from our emails at any time. By making a booking you are consenting to receive this information. If you are booking on behalf of someone else you are conveying that you have their consent.
Platform Limited (T/A Platform Training)
3 Westland Place
London N1 7LP
